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Accessibility Statement - dda
Accessibility Statement for Dubai.ae
Dubai.ae, as part of its commitment to inclusivity and universal accessibility, has formulated this Accessibility Statement, setting out its approach to making its digital services available to all users. This policy aligns with international best practices and the latest standards for digital accessibility (WCAG 2.1 Level AA), acknowledging the varied abilities and requirements of users. It illustrates the continual efforts to ensure the accessibility of Dubai.ae’s services and information for people with disabilities, elderly users, and those accessing the site under varied technological or environmental conditions. With this statement, Dubai.ae reaffirms its dedication to building an inclusive digital environment where everyone can access and benefit from its resources.
Measures to Support Accessibility
Dubai.ae takes the following measures to ensure accessibility:
Include accessibility as part of our mission statement.
Include accessibility throughout our internal policies.
Appoint an accessibility officer and/or ombudsperson.
Provide continual accessibility training for our staff.
Assign clear accessibility goals and responsibilities.
Employ formal accessibility quality assurance methods.
Comply to Digital Dubai Standards for accessibility
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. WCAG 2.1 defines three levels of conformance: Level A, Level AA, and Level AAA. Dubai.ae aims to be fully conformant with WCAG 2.1 Level AA. This means the content meets the accessibility standard with only minor exceptions, which are actively reviewed and improved. Find the Web Content Accessibility Guidelines (WCAG 2.1)
Browser Compatibility
Dubai.ae is committed to ensuring optimal user experience across various browsing platforms. Testing confirms consistent performance on the latest stable versions of:
Google Chrome
Microsoft Edge
Mozilla Firefox
Safari (macOS and iOS)
Android Chrome
Mobile Accessibility
Dubai.ae’s responsive design ensures that all users - regardless of screen size or device - can access services effectively. Users can expect to:
Access alternative text for images
Navigate logically and consistently
Resize text or use zoom features
Interact with labeled elements
Access videos with captions and transcripts
Use accessible accordions, tabs, and tables
Alignment to Markup Validation Standards
Dubai.ae validates its code using the W3C Markup Validation Service to ensure compliance with web standards and compatibility with assistive technologies. https://validator.w3.org/
Navigation Guidelines
The Dubai.ae homepage provides direct access to key sections such as Living in Dubai, Visiting Dubai, Services, eParticipation, About Dubai, and Contact Us.
Navigation is consistent and accessible, with a persistent top menu, clear search bar, footer links, and language and accessibility options at the top of the page.
Feedback and Contact
Dubai.ae welcomes your feedback on accessibility:
Phone: 600560000
E-mail: help@digitaldubai.ae
Address: 11th Floor, Building 1A, Dubai Design District, Dubai
Assessment and Review
Dubai.ae evaluates accessibility through:
Internal self-assessment by development and content teams
External audits by QA and accessibility specialists
Annual accessibility review (last updated June 2025)
This Accessibility Statement is:
Created: 16 June 2022
Last Reviewed: November 2025
Next Review: November 2026
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