Accessibility Statement for, as part of its commitment to inclusivity and universal accessibility, has formulated an Accessibility Statement, setting out its approach to making its digital services available to all users. This policy aligns with international best practices and standards for digital accessibility, acknowledging the varied abilities and requirements of users. It illustrates the continual efforts to ensure the accessibility of's services and information for people with disabilities, elderly users, and those accessing the site under varied technological or environmental conditions. With this statement, reaffirms its dedication to building an inclusive digital environment where everyone can access and benefit from its resources.

Measures to support accessibility takes the following measures to ensure accessibility of

Include accessibility as part of our mission statement.

Include accessibility throughout our internal policies.

Integrate accessibility into our procurement practices.

Appoint an accessibility officer and/or ombudsperson.

Provide continual accessibility training for our staff.

Assign clear accessibility goals and responsibilities.

Employ formal accessibility quality assurance methods.

Comply to Digital Dubai Standards for accessibility

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. is fully conformant with WCAG 2.0 level AA. Fully conformant means that the content fully conforms to the accessibility standard without any exceptions. Find the Web Content Accessibility Guidelines (WCAG) here 

Browser Compatibility is committed to ensuring optimal user experience across various browsing platforms. To that end, comprehensive testing has been conducted to confirm that the website is fully functional and delivers consistent performance on a variety of browsers.
The following table outlines the specific browsers and their versions on which has been tested and verified:

Firefox Browser: 114.0.1 (64-bit) version 

Google Chrome: 114.0.5735.134 version 

Microsoft Edge: 114.0.1823.41 version 

Safari: 16.3 version 

Mobile Browser | Android | Google Chrome: 113.0.5672.76 version 

Mobile Browser | iOS | Safari: 16.5 version 

Mobile Accessibility

The accessibility of the content on is upheld by the dedicated content editors, as articulated in this aims to cater to a broad range of user needs, striving for inclusive digital access. This means users should expect to:

Navigate with various screen sizes – employs a responsive design.

Access alt text for images, promoting understanding regardless of visual ability.

Benefit from correct content sequencing, ensuring logical navigation.

Utilize consistent navigation throughout, facilitating familiarity and ease of use.

Interact with appropriately labelled elements, contributing to overall clarity.

Use zoom functionality within device settings for enhanced viewing.

Resize text according to individual preferences.

Engage with content that doesn't solely rely on sensory characteristics such as shape, size, visual location, orientation, or sound.

Identify and understand descriptive links.

Follow coherent heading hierarchies on content pages.

Utilize video captions, transcriptions, and audio descriptions on content pages.

Leverage optimized content types or features like accordions, slideshow/carousels, tables, and tabs.

For advice on adapting your device to cater to any disabilities or specific needs, refer to resources such as  AbilityNet 

Alignment to Markup Validation Standards

The alignment with these standards has been substantiated by using the markup validation service provided by W3C itself. This service offers automated checking of web documents in various markup languages to validate syntax errors and adherence to the established guidelines.

Through this rigorous validation process, ensures its compatibility with a wide array of web browsers and assistive technologies, contributing to a seamless and accessible user experience. The utilization of W3C's validation service underscores's commitment to maintaining an inclusive and interoperable digital platform.

Navigation Guidelines

Welcome to the navigation guide for This guide will help you to easily locate the information and services you need on the site.


The homepage provides a broad overview of the site and immediate access to key sections and features. You will find highlights of current news and events, as well as quick links to important pages and services.

Main Menu

The main menu is located at the top of the page and remains accessible as you scroll down. The menu includes several key categories like 'Living in Dubai', Working in Dubai', 'Visiting Dubai', 'Government Services’, 'Government Entities' and 'Contact us'. Hover over each category to view a drop-down list of subcategories and select the one that best suits your needs.

Search Bar

If you know exactly what you're looking for, the search bar located at the top right corner of the site can help. Simply enter the keyword or phrase related to the information or service you need, and the search results will display all relevant pages on the site.

Government Services

This section is a one-stop hub for all online services provided by various government entities. These services are organized by categories for easy navigation. You can access this section directly from the main menu or homepage.


At the bottom of the page, the footer contains useful links to pages like 'Privacy Policy', 'Terms and Conditions', and 'Site Map'. It also has contact information and links to's social media channels.

Accessibility Features is designed to be accessible to all users. You will find accessibility features at the top of the site that allow you to adjust the text size, change contrast settings, and access the site in different languages.

Contact Us

If you need additional assistance or have inquiries, the 'Contact Us' section is easily accessible from the main menu. It provides various methods of contacting the team, including email, phone, and a feedback form. Remember, the site is designed to be responsive and user-friendly across various devices, including desktops, tablets, and mobile devices.


We welcome your feedback on the accessibility of Please let us know if you encounter accessibility barriers on

Phone: 600 56 0000


Visitor Address: 11th Floor, Building 1A, Dubai Design District - Dubai

Postal Address: 11th Floor, Building 1A, Dubai Design District - Dubai

Register formal accessibility complaints at

We try to respond to feedback within Monday to Thursday from 7:30 - 15:30 (GMT +4) , Friday from 7:30 – 12:00 (GMT +4).

Limitations and Alternatives

Despite our best efforts to ensure accessibility of, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Uploaded images may not have text alternatives. because The team does not control the images uploaded from citizens and residents. aims to provide alt text within 10 working days of the image upload. Please use our "report accessibility issues" service if you encounter an issue to 

Assessment Approach assessed the accessibility of by the following approaches:

Self-evaluation by the development and content team

External evaluation by QA, testing, and accessibility team

Formal Complaints

Committed to ensuring accessibility for all, the team has set a stringent protocol to address any related formal complaints within 10 working days.

The process initiates with a feasibility assessment, analyzing the accessibility issue and determining the most effective remediation strategy. Subsequently, the necessary feature development phase is launched to devise solutions to the identified problems. Rigorous testing of these newly developed features is performed to confirm their effectiveness and compatibility with established standards.

This well-structured approach highlights the unwavering commitment of to maintain a universally accessible digital platform where applicable.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:, Accessibility and Testing Department 


This statement was created on 16 June 2022 in alignment with W3C Accessibility Statement guidelines.