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Home > How To Guide > Report lost items in Dubai
Report lost items in Dubai

If you have lost important documents or valuables, or your car/valuables have been stolen, you must notify the police in person, who will try to recover it within 48 hours, failing which they will issue you a formal report, so that you can apply for a replacement document or forward to your insurance company for a claim on your valuables. If you have lost an item at Dubai Airport, see this section.

Personal belongings include National Identity Certificate, Identity Card, Health Card, large items of cash, non-UAE Identity Card, and important documents for UAE and non-UAE companies should be reported to the police immediately.

Dubai.ae tip: If you are a visitor and you have lost something, just go to the nearest police station. Depending on the item, they will either re-direct you to the police headquarters or investigate directly from their police station. It is important that you notify the police, so that the details of your documents can be entered into official databases to prevent misuse and further loss, if any.
 
Reporting a lost passport
Documents required

 

Two recent passport size photographs
A copy of the lost passport (if any)
In case the lost passport belongs to a minor, sponsor (father or mother) should be present
A printed, stamped letter from the company and copies of the company’s Trade License and the Establishment Card (only for expatriates on company’s sponsorship)
A letter from the sponsor showing his/her signature and a copy of the sponsor’s passport (only for expatriates on an individual’s sponsorship)

 

Procedure

1.     Expatriates should go to the police station closest to where they lost their passport, fill out a special form and submit the above listed documents. Collect the police report which then needs to be endorsed by 3 other Dubai government entities.

2.     Take the police report and go to Dubai Courts reception, who will enter it on their system & stamp the police report at no charge.
3.     Go to the Public Prosecution Department (next to Dubai Courts) for the same procedure at no charge.
4.     Next, take the report to the General Directorate of Residency & Foreigners Affairs (GDRFA), pay AED 20 and get the police report stamped.
5.     Submit to the same police station that gave you the report. They will then issue you a formal ‘lost passport’ certificate in Arabic.
Take the certificate to your embassy and follow your embassy’s rules to get a new passport. Example: some embassies require you to have the Dubai Police ‘lost passport’ report legally translated from Arabic into your country’s language.  Once you have the new passport from your embassy, return to GDRFA to get a new visa issued.
 

Note: For UAE citizens, go directly to the General Department of Investigation to complete all procedures.

 

Reporting a lost labour card
Documents required

 

Two recent passport size photographs
A copy of the lost passport (if any)
In case the lost passport belongs to a minor, sponsor (father or mother) should be present
A printed, stamped letter from the company and copies of the company’s Trade License and the Establishment Card (only for expatriates on company’s sponsorship)
A letter from the sponsor showing his/her signature and a copy of the sponsor’s passport (only for expatriates on an individual’s sponsorship)

Procedure

Go to the nearest police station, along with all above documents and pay AED 20 as fees.
After investigation and if your labour card cannot be found, you will be issued a loss report, which you can use to apply for a new labour card.

 

Reporting lost documents, cheques, cash by companies or firms in UAE
Documents required

 

A printed letter in Arabic bearing the authorized stamp of the company or firm.
A photocopy of the Establishment Card.
A photocopy of the Trade License.
For lost cheques, try and include cheque details in your report including: cheque number, issuing party, beneficiary party, cheque amount, date of issuance and due date.

Reporting lost documents, driving license, registration card, license plate, personal IDs or personal cheques by individuals

Documents required

A letter from the party concerned.
A photocopy of his/her passport.
For lost cheques, try and include cheque details in your report including: cheque number, issuing party, beneficiary party, cheque amount, date of issuance and due date. Include a letter from cheque issuer, photocopy of cheque issuer’s passport

 

Procedure

Write a loss report addressed to the Department of Investigation and submit with all documents, along with AED 20 as fees.
The report will be investigated internally and you will be given a serial number.
The Department of Investigation will issue a report to the beneficiary party or its authorized proxy within two days.


Reporting the loss or theft of your car
Documents required

 

A photocopy of the car registration card, passport, sale deed (if any) and a letter of complaint with all details of the car's loss.

 

Procedure
1. Complaints and documents will be accepted during official working hours and should be submitted to General Department Head of Administrative Affairs. Only the car owner or an authorized person can file the complaint.
2. The application will be approved by the Head of Administrative Affairs.
3. A copy of the car search report will be provided on the next day upon request, which can be submitted to your insurance company.
4. If the car is found, the owner will be notified.

 


Published Date : 30/05/2011
Last Modified : 08/07/2014

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