Protecting patients from exploitation and falling victim to medical malpractices are the main priorities of government departments overseeing medical services. The public can report any irregularity by service providers or pharmaceutical companies directly to the authorities.
From February 2011, Dubai Health Authority (DHA) has made it mandatory for all patients to be provided with the Patient's Charter of Rights & Responsibilities. As per this Charter, all healthcare facilities are bound to provide information to patients, including full disclosure of medical costs, access to their medical records, identity of the doctor responsible for their care as well as information on their diagnosis and proposed treatment. Patients are also entitled to immediate care for emergency cases and can request for translators in case language is a barrier.
If you believe your medical rights have been violated by a hospital, clinic or doctor in Dubai, you are entitled to file a medical complaint in Dubai with the Dubai Health Authority (DHA).
Medical complaints in Dubai are of 3 types: minor (no injury), moderate (increased length of stay or surgical intervention as a result of the incident) and major (procedure with wrong patient or body part or medical error leading to death). The medical complaint format and form can be downloaded here.
To file complaints regarding medical services, you will need to take your written complaint between 8 am to 2pm to the DHA Clinical Governance Office, Business Village (near Clock Tower), Building B, 3rd Floor, Offices 332-335, Deira. You can also also email the medical complaint to firstname.lastname@example.org or call 800 DHA (342).