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Home > Life Events for Citizens > Contacting Dubai Government Officials > Contacting customer care for specific government departments
Contacting customer care for specific government departments

Dubai has moved away from the conventional administrative system by taking a conscious view that individuals in society are 'customers' who have to be served with courtesy and respect. Dubai government has thus brought private sector mentality into the stiff and bureaucratic corridors of government departments. Government call centres now operate round the clock, offering high quality services to customers across the emirate.

From a centralized customer point of view, Dubai Smart Government offers a government contact centre called Ask Dubai. It operates 24/7 throughout the year and responds to all English and Arabic enquiries related to eServices. Customers can either call the telephone number 600 560000, or visit the Ask Dubai website for other options such as fax, email or online chat.

Dubai Smart Government's unified customer complaint system, which was launched by Dubai Executive Council in cooperation with Dubai Smart Government is designed to raise the level of government performance. Customers can register and submit/track their complaints against the participating government entities.

For suggestions, customers are encouraged to use the eSuggest online system developed and implemented by Dubai Smart Government in cooperation with Dubai Executive Council. This online system allows the suggestions of customers and government employees to be received, studied and evaluated for boosting government performance.

Contact Dubai Smart Government’s Customer Service Centre “Ask Dubai” – Dubai Smart Government
Register with eComplain - Dubai Smart Government & Dubai Executive Council
Register with eSuggest - Dubai Smart Government & Dubai Executive Council
Contact Roads & Transport Authority’s Customer Service Centre
Contact Dubai Police’s Customer Service Centre
Contact Dubai Municipality’s Customer Service Centre
Contact General Directorate of Residency and Foreigners Affairs - Dubai’s Amer services
Contact Dubai Electricity and Water Authority’s Customer Service Centre
Contacting important numbers in Dubai - Dubai Smart Government
Important numbers across the UAE-Gulf News

 

Published Date : 13/06/2017Back

RELATED GOVERNMENT ENTITIES

Dubai Smart Government Establishment
eComplaints – All Government Departments
Dubai Police
Contacts & profiles of all Dubai Government Departments
eSuggest
Al Ameen Service

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All UAE Government Contacts – UAE Interact

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